Reviews

The Reviews page helps you build and maintain your online reputation by managing customer reviews.

Features

Feature	Description
Review monitoring	See all Google reviews in one place
Response tools	Reply to reviews directly
Review requests	Ask customers for reviews
Analytics	Track rating trends

Connecting Google Business

1. Click Connect Google Business
2. Sign in with your Google account
3. Select your business profile
4. Authorize access

Review list

Column	Shows
Customer	Reviewer name
Rating	Star rating (1-5)
Review	Review text
Date	When posted
Status	Replied or Pending

Responding to reviews

1. Click a review to open
2. Read the full review
3. Type your response
4. Click Reply

Response best practices

• Positive reviews: Thank the customer, mention specifics
• Negative reviews: Apologize, offer to resolve, take offline
• All reviews: Respond within 24-48 hours

Requesting reviews

Send review requests after successful transactions:

1. Select Request Review
2. Choose customer(s)
3. Customize message (optional)
4. Send via SMS or email

Analytics

Metric	Description
Average rating	Overall star rating
Total reviews	All-time count
Response rate	% of reviews replied to
Rating trend	Change over time

Tips

• Respond to ALL reviews (positive and negative)
• Keep responses professional and helpful
• Use negative feedback to improve operations
• Request reviews at the right moment (post-delivery, post-service)

Troubleshooting

Issue	Solution
Can't connect Google	Verify Google account has access to business profile
Reviews not loading	Refresh connection in settings
Can't reply	Check Google Business permissions

What's next

• Track ad performance: Growth → Ads & Sales
• Build customer loyalty: Growth → Loyalty Program
• Engage customers: Growth → Messages