Reviews
Review Management brings your Google reviews in-app: connect, pick profiles, read KPIs, reply, and launch SMS requests for more.
Overview
After connecting Google Business and selecting profiles, you get 30-day KPI cards and a grid of review cards with inline replies that sync back to Google.
Areas in detail
Connection & profile selection
- Not connected: a feature card + Connect Google Business (and Demo).
- Profile selection screen: checkbox list of verified profiles (name, address, type, verified badge), Refresh profiles, Disconnect/Reconnect, Continue with N Profiles.
KPI cards (30 days)
Total reviews, Positive (4–5★), Negative (1–2★), Average Rating, Need Reply.
Reviews grid
- 3-column cards: reviewer name/photo, ★ rating, date, profile badge, review text; existing Business Response shown in a tinted box.
- Unanswered reviews show an inline reply input (Enter to submit; posts to Google after moderation).
Header actions
Review Boost (launches an SMS review-request campaign), Refresh Reviews, Change Profiles, Fix Business Names (when generic names appear). Pagination, 20/page.
Step by step: connect and reply
- Click Connect Google Business, authorize, select profile(s), Continue.
- For each unanswered review, type a reply and press Enter.
Tips & best practices
- KPIs are computed across all reviews, so they stay constant as you page.
- Reply promptly — the Need Reply count tracks outstanding reviews.
- Use Review Boost right after good service to earn more reviews.
Troubleshooting
| Issue | Fix |
|---|---|
| "Connect Google Business" still showing | Authorize via OAuth and select at least one profile |
| Reviews show "Business Location" names | Click Change Profiles, re-select, and continue |
| "No reviews found" | Selected profiles have none yet, or none selected — change profiles |
What's next
- Request reviews by text: Growth → SMS Campaigns
- Handle replies that come back: Growth → Messages
- Track ad-driven traffic: Growth → Ads & Sales