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Reviews Booster

Ask happy customers for public reviews and manage responses without leaving the workspace.

Overview​

Reviews Booster connects to your Google Business Profile (GBP) so you can:

  • Verify the connection status for your organization.
  • Choose which business locations to manage.
  • Monitor incoming reviews with rating, profile, and reviewer context.
  • Reply to reviews directly from the dashboard.
  • Launch a prefilled SMS campaign to request new reviews.

Prerequisites​

  • A Google Business integration completed by an org admin (Connect Google Business).
  • Google has approved the GBP API project for review access (API quota is 0 until Google approves).
  • Users must log in through the app so the feature can detect their organization.

If the integration is active but no profiles appear, reconnect to refresh tokens.

Connect Google Business​

  1. Open Growth → Reviews Booster.
  2. If the feature can’t detect an active integration, click Connect Google Business. This opens the /api/google-business/auth flow and redirects back through the callback after OAuth.
  3. The callback completes the connection and returns you to /reviews.

If connection fails, confirm that the signed-in user belongs to the intended org and retry.

Select business profiles​

When the integration is live but no profiles are cached, Reviews Booster fetches available GBP locations and prompts you to pick the ones you want to manage. You can:

  • Select multiple locations (checkbox + card toggle) and save the selection.
  • Reopen the selector later via Change Profiles.

The service caches selected profiles for future sessions. If you see “Business Location ####” labels, use Change Profiles to refresh the selection.

Monitor reviews​

Once profiles are selected, the dashboard loads reviews for those locations using fetchReviews.

  • Each review shows reviewer name, avatar (if available), rating, date, and which profile it belongs to.
  • Use Refresh Reviews to pull updates from Google immediately.
  • Pagination controls appear automatically when more than one page of reviews is returned.

Reply to reviews​

  • Reviews that already have a business reply display it in a blue callout.
  • For reviews without a reply, type directly into the inline input and press Enter. The app sends the comment through /api/google-business/reply and reloads the current page.
  • Errors (e.g., expired permissions or insufficient GBP access) surface inline so you can retry after reconnecting.

Request new reviews​

Click Review Boost to open the SMS Campaign builder with the preset=review-request query parameter. This:

  • Prefills the campaign name (“Google Review Request”) and SMS copy including the Google writereview link.
  • Automatically swaps PLACE_ID with the selected business profile’s Place ID once detected.
  • Lets you adjust recipients, scheduling, and sender number before launching.

Troubleshooting​

  • “Could not get organization ID”: refresh the page or sign out and back in so the org ID reloads correctly.
  • No profiles found / quota exceeded: Google may not have approved your GBP API project. Submit the GBP API access request form with the project ID shown in the error message and try again after approval.
  • Deprecation or migration errors: The older Google My Business API may no longer respond for your account. Follow the migration links supplied in the error message to update your Google project.
  • Cannot reply: Confirm the GBP account allows replies and reconnect if permissions were removed.

Need more automation? Pair Reviews Booster with SMS Campaigns to nurture follow-up conversations.